Privacy Policy

Last Updated: August 2, 2026

EnergizeThurston.com respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit energizethurston.com, submit information through the website, use the contractor locator, or follow links to participating contractors and outside resources.

About This Website

EnergizeThurston.com provides information about qualifying Daikin heating and cooling equipment, limited-time equipment incentives, utility rebates, participating HVAC contractors, and energy-efficient home comfort options available to Thurston County residents.

This website is operated for informational and promotional purposes by Thermal Supply, Inc. in support of qualifying Daikin equipment and participating contractors.

EnergizeThurston.com is not the official website of Thurston County, the City of Olympia, the City of Lacey, the City of Tumwater, the Thurston Climate Mitigation Collaborative, South Puget Sound Habitat for Humanity, any utility company, or another government agency.

Official Energize Thurston program requirements, government-funded assistance, grant applications, certified installer information, and general program details should be confirmed directly through the official Energize Thurston program website or the appropriate government agency.

Informational Website Only

The information displayed on EnergizeThurston.com is intended to help homeowners learn about Daikin heat pumps, participating contractors, equipment incentives, utility rebates, and available home comfort options.

EnergizeThurston.com is not an HVAC installation contractor, utility provider, lender, financing company, government agency, rebate administrator, tax advisor, or legal advisor.

Equipment incentives, rebate amounts, contractor participation, program deadlines, utility requirements, product availability, and eligibility standards may change at any time.

Homeowners should confirm final pricing, available incentives, equipment eligibility, installation requirements, rebate combinations, permitting requirements, and project details directly with their selected contractor, utility provider, manufacturer, or program administrator before making a purchase or signing an agreement.

Contractor Responsibility Disclaimer

EnergizeThurston.com does not directly perform heat pump installations, repairs, maintenance, inspections, estimates, permitting services, electrical work, warranty service, or other HVAC services.

Participating contractors are independent businesses. EnergizeThurston.com and Thermal Supply, Inc. do not control and are not responsible for a contractor’s workmanship, pricing, scheduling, availability, employees, subcontractors, customer service, licensing, insurance, permits, warranties, financing offers, representations, or overall performance.

Any estimate, agreement, payment, financing arrangement, installation, service appointment, warranty claim, rebate submission, or dispute is strictly between the homeowner and the contractor, lender, utility provider, manufacturer, or program administrator involved.

By using this website, you acknowledge that EnergizeThurston.com and Thermal Supply, Inc. are not responsible for damages, losses, delays, claims, disputes, property damage, equipment performance, installation problems, or other issues arising from services performed or information provided by an independent contractor or third party.

Information We May Collect

We may automatically collect limited technical and website usage information when you visit EnergizeThurston.com.

This information may include:
Pages viewed on the website
Time spent on individual pages
Links or buttons selected
Approximate location, such as city, county, or region
Internet Protocol address
Device type
Browser type
Operating system
Screen size
Referral source
Search terms used to locate the website
General website traffic and interaction information

This information is generally used to understand how visitors use the website, maintain website security, identify technical problems, and improve website content and performance.

Information You Voluntarily Provide

We may collect information that you voluntarily provide through a contact form, contractor request form, appointment request, email, telephone call, or another communication method offered through the website.

Information you provide may include:
Your name
Email address
Telephone number
Home address or ZIP code
City or community
Preferred contractor
Existing heating system
Heating and cooling interests
Requested services
Appointment preferences
Questions or comments
Other information included in your message

Please do not submit Social Security numbers, financial account information, medical information, government identification numbers, passwords, or other sensitive information through a general website form or email.

Contractor Referrals and Information Sharing

If you use EnergizeThurston.com to request information, locate a contractor, request an estimate, or schedule a consultation, the information you provide may be shared with a participating HVAC contractor or another service provider involved in responding to your request.

The contractor may use the information to contact you, evaluate your service area, discuss qualifying equipment, schedule an assessment, prepare an estimate, or provide information about available rebates and incentives.

Once your information has been provided to an independent contractor, that contractor’s own privacy policy and business practices may apply.

Submitting a request through the website does not require you to purchase equipment, approve an estimate, sign an installation agreement, or work with a particular contractor.

How We May Use Information

Information collected through EnergizeThurston.com may be used to:
Operate and maintain the website
Respond to questions and requests
Connect homeowners with participating contractors
Provide information about qualifying Daikin equipment
Provide information about incentives and rebate opportunities
Improve website content and navigation
Understand which pages are useful to visitors
Measure website traffic and advertising performance
Detect spam, abuse, fraud, or security threats
Troubleshoot technical problems
Maintain website functionality
Comply with applicable legal obligations

We do not sell your personal information for monetary compensation.

Email and Telephone Communications

If you provide your email address or telephone number, EnergizeThurston.com, Thermal Supply, Inc., or a participating contractor may use that information to respond to your request.

Depending on the request you submit, communications may include appointment scheduling, contractor introductions, equipment information, rebate information, estimate follow-ups, or answers to questions about heating and cooling systems.

You may ask to stop receiving nonessential marketing emails by using an unsubscribe link when available or by contacting the sender directly. Transactional messages related to an active request, appointment, or project may continue when necessary.

Google Analytics and Website Measurement

EnergizeThurston.com may use Google Analytics or similar website measurement services to understand website traffic, visitor activity, device information, and general interaction patterns.

Analytics providers may use cookies, tracking technologies, Internet Protocol addresses, device identifiers, or similar information to provide aggregated reports about website usage.

Analytics information helps us understand which pages visitors find useful, identify website problems, evaluate marketing performance, and improve the overall visitor experience.

You may limit analytics cookies through your browser settings, available cookie controls, or privacy tools provided by the analytics provider.

Cookies

Cookies are small files placed on a computer, phone, tablet, or other device when a person visits a website.

EnergizeThurston.com may use cookies or similar technologies for website functionality, security, analytics, contractor-location searches, embedded content, advertising measurement, and user-experience improvements.

You can block, restrict, or delete cookies through your browser settings. Disabling cookies may affect certain website features, videos, maps, forms, or contractor-search functions.

Embedded Content and Third-Party Services

EnergizeThurston.com may include embedded videos, maps, contractor-location tools, social media content, review information, scheduling tools, spam protection, or other features provided by outside companies.

These outside services may collect information about your device, browser, Internet Protocol address, cookies, account activity, or interaction with embedded content.

Third-party services may collect information even when you do not directly interact with the embedded feature. Their collection and use of information are governed by their own privacy policies and terms.

Contractor Reviews and Third-Party Information

The website may display or link to contractor ratings, customer reviews, business profiles, social media pages, or other information from platforms such as Google, Facebook, Angi, or similar services.

Reviews and ratings are created and maintained by independent third parties. EnergizeThurston.com does not control, edit, independently verify, or guarantee the accuracy of outside reviews, ratings, comments, or business information.

Visitors are encouraged to review multiple sources, verify contractor licenses and insurance, request written estimates, ask questions, and select the contractor they believe is appropriate for their project.

Third-Party Websites

EnergizeThurston.com may link to participating contractor websites, Daikin websites, utility rebate pages, financing providers, government websites, social media platforms, review pages, and other external resources.

EnergizeThurston.com and Thermal Supply, Inc. are not responsible for the privacy practices, security, accessibility, accuracy, content, terms, or actions of third-party websites.

When you leave EnergizeThurston.com, you should review the privacy policy and terms of the outside website before providing personal information.

No Guarantee of Rebates or Incentives

EnergizeThurston.com does not guarantee that a homeowner will qualify for a Daikin equipment incentive, utility rebate, government grant, tax credit, financing program, or specific amount of savings.

Eligibility may depend on the homeowner’s location, utility provider, income, property type, existing equipment, selected replacement system, installation date, contractor, equipment availability, program funding, and other requirements.

All rebate amounts, incentive combinations, equipment qualifications, project costs, financing terms, and final approvals must be confirmed with the appropriate contractor, manufacturer, utility provider, lender, tax professional, government agency, or program administrator.

Data Retention

Information may be retained for as long as reasonably necessary to respond to inquiries, complete requested referrals, maintain business records, analyze website performance, comply with legal requirements, resolve disputes, and protect website security.

Retention periods may vary depending on the type of information, how it was collected, and why it is needed.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information submitted through the website.

However, no website, email message, online form, database, or internet transmission can be guaranteed to be completely secure. Visitors submit information electronically at their own risk.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information that you previously submitted directly through EnergizeThurston.com, subject to applicable legal and recordkeeping requirements.

You may also control cookies through your browser, limit location permissions on your device, unsubscribe from marketing emails, or contact an independent contractor directly regarding information held by that contractor.

We may need to verify your identity before completing certain privacy requests.

Children’s Privacy

EnergizeThurston.com is intended for homeowners and general adult audiences. It is not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If we learn that such information has been submitted, we will take reasonable steps to remove it.

Changes to This Privacy Policy

We may revise this Privacy Policy when website features, information practices, legal requirements, contractors, or services change.

Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after an update means that the revised policy will apply to future website activity.

Contact Us

If you have questions about this Privacy Policy, information submitted through EnergizeThurston.com, or your privacy choices, please contact:

Email: info@energizethurston.com

Questions about the official Energize Thurston government program, grant applications, income qualifications, or general program administration should be directed to the official Energize Thurston project team through the contact information published on the official program website.